Position Summary

The Payroll Specialist manages an assigned portfolio of payroll clients while serving as the primary liaison between the Payroll Team and ADP for payroll-related questions, system issues, and operational support. This role requires strong payroll knowledge, excellent client service skills, attention to detail, and the ability to balance client responsibilities with team support and management-assigned projects.

Key Responsibilities

1. Client Portfolio Management

• Payroll Processing & Support: Manage an assigned portfolio of payroll clients, ensuring end-to-end processing accuracy, compliance with tax regulations, and timely execution according to client schedules.

• Client Onboarding & Setup: Complete onboarding for new clients, verify ADP setup (tax settings, withholdings, benefits), and identify AutoPay eligibility.

• Communication: Maintain proactive communication with clients, responding to inquiries within 24–48 business hours and conducting appointments as needed.

• Reporting & Filings: Monitor the completion of payroll filings and reports, ensuring all deliverables reach clients promptly.

• Notice Resolution: Research, track, and resolve payroll notices from tax authorities within required timeframes, escalating to management when necessary.

2. Management Projects & Operational Initiatives

• Participate in special projects, audits, process reviews, and workflow improvement initiatives as assigned by management.

• Support the rollout of new payroll procedures and contribute to departmental goals.

Requirements

• Bachelor’s degree in Accounting or related field (Preferred).

• Minimum 2 years of related payroll experience, preferably with multiple clients in a business services environment.

• Excellent organizational skills required

• Strong knowledge of payroll systems (ADP experience preferred).

• Excellent written and verbal communication skills are a must

• Proactive communication with excellent follow-up skills.

• Ability to maintain strict confidentiality of client and employee data.

Additional position details:

• Work Location: Remote

• Remote Work: If you are a remote employee, you are only authorized to work from one of the approved states listed. Working while traveling to other states or countries is not permitted.

• Standard Operating Hours: 9:30-6:30pm EST

• Equipment: The company does not provide equipment for this role. However, we utilize Venn, a secure technology solution that creates a protected workspace on your personal device. This allows you to safely use your own computer for work, ensuring company data remains secure while keeping your personal information completely private and separate.

• Employment Type: full-time, non-exempt

• Important Requirement: Information Security & IRS Compliance

  • As an accounting firm, we must adhere to strict federal data security guidelines associated with IRS Publication 4557. To ensure we remain in compliance, we have implemented a mandatory security verification process that must be completed on your first day

Compensation: $30-31.25/hr

Benefits:

• Eligibility: Benefits begin the 1st of the month after 60 days of employment.

• Company-Paid Benefits: Basic Life Insurance and Long-Term Disability.

• Optional Benefits: Various medical, dental, vision, and disability insurance options through Anthem BCBS, as well as Short-Term Disability, Critical Illness, Accident Insurance, Flexible/Dependent Care Spending, Health Savings Accounts, and Pet Insurance.

• 401K: Available after 6 months of employment with a company match and vesting schedule.

• Paid Time Off (PTO): Varies for Non-Managers and Managers, along with paid sick time, bereavement leave, and paid company holidays.

• Floating Holidays: We offer two additional floating Holidays

Join the Team That’s Revolutionizing Small Business Accounting

1-800Accountant is not your typical accounting firm. We pride ourselves on fostering work/life balance, offering unparalleled opportunities for internal growth, and embracing innovation. Our team enjoys flexibility, competitive compensation, and access to cutting-edge technology within a fully remote work environment for candidates in the following states: AL, AZ, CT, FL, GA, ID, IN, IA, KS, MD, MN, MO, NJ, NY, NC, OR, PA, TN, TX, UT, WA.

At 1-800Accountant, our mission is to make professional tax and accounting services accessible and affordable for small business owners across the nation. We believe every entrepreneur deserves expert financial support—without the traditional high costs. Through innovative technology and personalized service, we’re redefining how accounting is done in the digital age.

Our vision is to empower small businesses to thrive by giving them the tools, guidance, and confidence to take control of their finances. We’re proud to be a trusted partner to thousands of clients, helping them achieve financial clarity and success.

We value integrity, innovation, collaboration, and customer-centric service. If you're passionate about making a real impact, working with a forward-thinking team, and helping small businesses succeed, 1-800Accountant is the place for you.

We do not provide any type of visa sponsorship at this time. All applicants must be authorized to work in the United States.

Diversity

1-800Accountant is an equal opportunity employer and makes employment decisions on the basis of merit. 1-800Accountant’s policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful.

Accommodation Statement:

1-800Accountant is an Equal Opportunity Employer and provides reasonable accommodations to individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). If you require accommodation during the application process, please contact us.

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