Are you passionate about leading a team that delivers exceptional client experiences? We’re looking for a Live Support Supervisor to join our dynamic team! In this role, you will be responsible for overseeing the frontline staff, ensuring positive client interactions, and resolving concerns promptly. You’ll also be integral in developing strategies to enhance team processes and ensure alignment with company goals.

Key Responsibilities:

• Client Support & Escalations: Advise employees on client concerns, resolve escalated issues, and ensure client satisfaction by following up and closing the loop on problems.

• Team Management: Maintain staffing levels, manage daily schedules, and handle call-outs to ensure consistent service delivery.

• Training & Coaching: Develop training programs, coach staff, and provide feedback to help improve performance and customer service skills.

• Performance Monitoring: Track daily metrics, identify trends, and take corrective action to optimize team performance.

• Culture & Leadership: Foster a welcoming and respectful team culture, provide open communication, and set an example of professionalism and adaptability.

What We’re Looking For:

• Proven experience in customer service, support operations, or team management

• Strong communication, problem-solving, and leadership skills

• Ability to work in a fast-paced environment, manage multiple priorities, and lead a team through change

• Leadership experience

• Must reside in the Philippines

• Remote work space required

• Must have excellent English communication skills, both written and verbal.

• Must be based in the Philippines.

• Internet speed should be a minimum of 30 Mbps for both upload and download.

• A backup internet connection and a reliable power source are required in case of power outages.

Preferred Experience:

• Background with a tax firm or financial services company is a plus

• Knowledge of how back end banking systems work

Compensation:

$12 USD hourly

Who We Are:

At 1-800Accountant, we believe in using business as a force for good. We are defining a new accounting services model to help business owners navigate the new economy. We combine technology with a dedicated accountant to serve the needs of start-ups, entrepreneurs, and small businesses by providing extraordinary service at an affordable price. Our team helps business owners focus on their passion for their business while helping them with their finances, creating a collaborative effort to help their business thrive.

Why Join Us?

• We’ve worked diligently to create an energetic, high-achieving, and zero-ego team culture that is truly unlike anywhere else––you can feel the positive energy from your first interview.

• Good ideas can come from anywhere, and we’ve created a work environment to facilitate hyper-collaboration and inspiration-sharing.

• We value employee engagement and teamwork as a critical component to our business

• Our goal is to nurture internal talent and create opportunities for growth and promotion, and we firmly believe that when one team member succeeds, we all succeed.

Benefits:

• Work with the country’s largest virtual accounting firm

• Work with cutting edge technology

• Join an engaging community of like-minded individuals